Welcome to the Luminex Furniture Help Centre. Here you'll find answers to the most common questions our customers ask. Still need help? Feel free to contact us at info@luminexfurniture.com or call 0330 390 2041.
🛍️ Ordering
Q: Do I need to create an account to place an order?
A: No, you can check out as a guest.
Q: Can I change or cancel my order after placing it?
A: If your order hasn’t been dispatched, contact us as soon as possible at support@luminexfurniture.com. Once dispatched, changes or cancellations are no longer possible, but you can return the item after delivery.
🚚 Shipping & Delivery
Q: Do you offer free delivery?
A: Yes – delivery is free on orders over £500. A flat £25 fee applies to orders below that amount.
Q: How long does delivery take?
A: Most items are delivered within 7–14 business days, depending on the supplier and product availability.
Q: Can I choose a delivery date?
A: For larger items, we’ll contact you to arrange a convenient delivery date and time slot.
↩️ Returns & Refunds
Q: What’s your return policy?
A: We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and in resalable condition.
Q: How do I start a return?
A: Please email returns@luminexfurniture.com with your order number and reason for return. We'll guide you through the process.
Q: Do I have to pay for return shipping?
A: If the return is due to a change of mind, return shipping costs apply. We cover the cost if the item is faulty or incorrect.
💳 Payment & Security
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, PayPal, Klarna (Pay Later), and Shopify Payments.
Q: Is your website secure?
A: Yes – we use SSL encryption and comply with PCI DSS standards to ensure your data is safe.
📦 Products & Availability
Q: Are all products in stock?
A: Availability is shown on each product page. Some items may have longer lead times – we’ll notify you if delays occur.
Q: Can I request fabric or wood samples?
A: At this time, we do not offer sample swatches, but our team is happy to provide detailed product advice.
📞 Still Need Help?
Contact our support team:
📧 info@luminexfurniture.com
📞 0330 390 2041
🕒 Monday to Friday: 9am – 5pm, Saturday 9am - 1pm