OVERVIEW
This website is operated by Luminex Furniture. Throughout the site, the terms “we”, “us” and “our” refer to Luminex Furniture. Luminex Furniture offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms & Conditions. These apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and content contributors.
Please read these Terms & Conditions carefully before using our website. If you do not agree, you may not access or use the service.
We reserve the right to update or change these Terms at any time. Your continued use of the website following any updates constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., which provides the online e-commerce platform that enables us to sell our products and services to you.
1. ONLINE STORE TERMS
By using our site, you confirm that you are at least the age of majority in your country or have parental consent for dependents to use the site.
You agree not to use our products or services for any unlawful purpose or violate any laws in your jurisdiction, including copyright laws.
A contract between us is formed only once you receive a dispatch confirmation email. We reserve the right to refuse any order.
2. GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that content (excluding payment info) may be transferred unencrypted over networks. Payment data is always encrypted.
You agree not to reproduce, duplicate or resell any part of the service without express written permission.
3. PRODUCT INFORMATION
We strive for accuracy in product descriptions, pricing, and availability but cannot guarantee that all information is always up to date or error-free.
Images of products are illustrative only. Colours may appear differently depending on your screen settings.
4. MODIFICATIONS & PRICING
Prices and product availability are subject to change at any time without notice.
We reserve the right to modify or discontinue products or services at any time. We are not liable for any modification, price change, or discontinuation.
5. BILLING & ACCOUNT INFORMATION
We reserve the right to refuse or cancel any order. You may be notified by email or phone if a change is made to your order.
You agree to provide accurate, current purchase and account information for all transactions. Keep your contact and billing details updated to ensure smooth processing.
6. CANCELLATION RIGHTS (14-DAY COOLING-OFF PERIOD)
As per the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your item for a full refund (including standard delivery fees). To exercise this right, contact returns@luminexfurniture.com before returning any items.
7. RETURNS & REFUNDS
You may return eligible items within 30 days of delivery. Items must be:
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Unused and in original packaging
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With all tags intact
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Accompanied by proof of purchase
You are responsible for return shipping unless the item is faulty, damaged, or incorrect. Refunds are issued within 10 business days of receiving the returned item and inspecting its condition.
More details are available in our Returns Policy.
8. DELIVERY TERMS
Standard delivery times are typically 7–14 business days. For larger items, delivery will be scheduled in advance.
We currently deliver within the UK mainland only. Customers in remote or offshore locations should contact us before placing an order.
9. INTELLECTUAL PROPERTY
All content on this site—including images, text, and graphics—is owned by or licensed to Luminex Furniture. Reproduction or redistribution is prohibited without our express permission.
10. THIRD-PARTY SERVICES
Certain tools, links, or features on this site may come from third parties. We are not responsible for content or issues arising from third-party websites.
11. COMMENTS & FEEDBACK
By submitting feedback or comments, you grant us the right to edit, publish, or use them without compensation. You must not post unlawful or abusive content.
12. PERSONAL INFORMATION
Your submission of personal information is governed by our Privacy Policy.
13. LIMITATION OF LIABILITY
We do not guarantee uninterrupted or error-free use of the site.
To the fullest extent permitted by UK law, we are not liable for any damages arising from use of the service or products sold, including indirect, incidental, or consequential damages.
14. INDEMNIFICATION
You agree to indemnify and hold Luminex Furniture harmless from any claim due to your breach of these terms or violation of any law or third-party rights.
15. SEVERABILITY
If any part of these Terms is deemed unlawful, the remainder remains valid and enforceable.
16. TERMINATION
These terms remain effective unless terminated by either party. We may terminate access if you violate any part of these Terms.
17. ENTIRE AGREEMENT
These Terms and any related policies constitute the entire agreement between you and Luminex Furniture and override any prior agreements or communications.
18. GOVERNING LAW
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
19. DISPUTE RESOLUTION
If you are not satisfied with our service, please contact us at support@luminexfurniture.com. You may also use the EU’s Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr
20. CONTACT INFORMATION
Questions about these Terms should be sent to info@luminexfurniture.com.
Luminex Furniture
Luminex Trading Ltd
85 Great Portland Street, First Floor
London, W1W 7LT, United Kingdom
📧 info@luminexfurniture.com
📞 0330 390 2041
📜 Company No: 16297468